Verify the account, protect the balance
Verification is the step that stops someone else spending your balance. We ask for a photo ID and a wallet statement that shows your name and number, and we match both against the details you entered. It also unlocks the withdrawal path, because a payout to an unverified wallet is the one thing we will not send. Nothing exotic is needed. Take
the pictures on your phone in daylight, keep the edges inside the frame, and send them through the verification page rather than a chat app. Once approved, the status shows on your account and you only repeat it if your wallet details change.
- Photograph your ID — Use the national ID card or passport, front and back if the card has two sides. Daytime light and a flat surface save you a second attempt.
- Add your wallet statement — Send a bKash, Nagad or Rocket statement showing your name and number. A screenshot from the wallet app is enough.
- Match your details — Make sure the name on your bbajie profile is spelled the same way it appears on the ID and the wallet.
- Wait for the status — The verification page shows whether your file is in review or approved. If something is rejected, the reason is listed there.