Reference

What You Agree to When You Use bbajie

These terms set out the rules between you and bbajie — what you can do, what we expect, and what happens if something goes wrong.

Applies to all account holdersCovers bKash, Nagad and Rocket transactionsSubject to local law and eligible regionsUpdated terms posted here first
bbajie What You Agree to When You Use bbajie
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page on bbajie. Raise a terms or account query and our team will respond directly — no need to navigate away from the page you're on.

Email Support

Send your terms-related question to our support address. Include your registered mobile number so we can locate your account and give you a specific answer rather than a generic one.

Account Help Centre

Find common terms queries already answered in our help section — covering wallet rules, account suspension steps, and what to do if your bKash or Nagad withdrawal is held.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

Account Verification

We verify your mobile number with OTP at account creation and again when you request a withdrawal. This step protects your wallet balance and confirms you own the account.

Wallet Data Retention

Transaction records — including bKash, Nagad and Rocket reference numbers — are retained for a period required under these terms. You can request a copy of your transaction log via support.

Term Changes and Notice

If we update these terms, the revised version is posted on this page first. Continued use of your account after the update date means you accept the new terms as written.

Dispute and Suspension Process

A suspended account keeps its wallet balance frozen, not forfeited. Raise your case through live chat or email and our team will walk you through the specific review steps.

Common Questions About These Terms

No. Deposits must come from a wallet registered in your own name. Third-party wallet transfers break our account rules and may trigger a withdrawal hold until ownership is confirmed.

Your wallet balance is frozen, not removed. Contact support via live chat or email with your registered mobile number, and the team will explain the review process for your specific case.

We post all updates on this page. The date at the top of the terms reflects the most recent revision. Check this page before making any large transaction if you have not visited recently.

Access depends on local law and your eligible region. If a feature is not available to you, it will not appear in your account. Our terms apply within the boundaries of what local law allows.

Reach out to support via live chat or email and quote your registered mobile number. We can provide your bKash, Nagad or Rocket transaction references tied to your account wallet.

We post any changes here before they take effect. Continuing to use your account after that date counts as acceptance. If you disagree with a change, stop using the account and contact us.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.